A man posted a TikTok video showing him and his wife using a Shake Shack self-checkout kiosk to order milkshakes. In the video, the price displayed on the screen rises after the couple does not tip. Shake Shack said a technical glitch caused the confusion. The incident was reported by 9News. The company has not issued a formal statement beyond the glitch explanation. The TikTok video has gone viral, prompting customers to question the kiosk’s pricing logic.
Sources: 9News (Denver TV station)
